Customer Success Business Analyst

Currently, we are looking for a professional who would join us and become part of the Customer Success Operations Team in the position of Customer Success Business Analyst.Job offer informationResponsibilities:

- Develop and influence deployment strategies across Customer Success teams to maximize customer coverage across all market and business types;
- Design and write Success Playbooks, processes, and templates appropriate for the pace and needs of the Customer Success teams;
- Contribute and work with Global training teams in the creation of content, delivery including the provision of metrics/reporting;
- Lead and consult on process re-engineering and improvement projects that result in greater efficiency across all of the CS teams;
- Manage online CSM Certification training driving Adoption and utilization of the platform;
- Proactively manage and provide reporting and analytics;
- Drive selected strategic projects through ongoing leadership and delegation of tasks;
- Collaborate with internal CSM/business organizations/functions in delivering accurate financial forecasts and actual results;
- Identify Global data reporting needs for customer success management;
- Integrate data from SQL queries into Tableau to create dashboards;
- Run reports in Dynamics, Tableau, PowerBi, and Excel;
- Generate PowerPoint presentations.Other informationRequirements:

- Bachelor’s/Master’s degree in IT, Business, Mathematics, Statistics, or related field;
- 5+ years of experience in a related position;
- Previous BI or automation experience;
- Existing knowledge in digital marketing and customer success space is a plus;
- Previous experience in IT organizations
- Excellent communication skills in English - verbal and written;
- Excellent knowledge of MS Office, proficiency with Excel;
- Proven success with bringing new ideas and tools to the table and executing those ideas; 
- Ability to prioritize, multi-task, and perform effectively under pressure while adapting to change;
- Able to work to deadlines and tight timescales;
- Able to lead from the front, able to work within diverse and dynamic teams; 
- Self-motivated, team-oriented, responsible, and focused on exceeding expectations.

If you feel this role would fit your interests and plans for professional development, please, send us your CV.
We offer YOU the opportunity to become part of a team within a company working for one of the leading corporations worldwide.
Only short-listed candidates will be contacted.Information about the companySoitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in the UK, Turkey, Romania, the Czech Republic, Bulgaria, and Poland. The company provides services in the area of IT system integration, IT networking & infrastructure, and IT outsourcing. On a global scale, Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC, etc.