Product Support Manager

Currently, we are looking for a professional who would join us and become part of the EMEA Product Customer Readiness - Commercial PCs team in the position of Product Support Manager.Job offer informationResponsibilities: - Act as a Team or Project Leader providing direction to team activities and facilitates information validation and team decision-making process; - Manages New Product Introduction and support strategies; - Communicate, plan, and coordinate with the IUR (Internal Unit Request) coordinator the purchase of training units according to business needs; - Manages issues and escalations – Issue and escalation management, on-time communication to upper management in case of escalations or potential issues, look for solutions and implement them to mitigate issues impact; - Successfully plan and execute IUR’s (Internal Unit Request) budget – Plan IUR budget according to products roadmap and business needs; - Manages End of Service Life Communications; - Act as Project Manager for internal projects identified to improve processes or procedures within the team or in conjunction with other organizations; - Mentor and Coach junior team members to help them develop PM skills; - Manages upper-level stakeholder relationships. Other informationRequirements: - Bachelor’s/Master’s degree in Business or related field; - 4+ years of experience in Customer support processes; - Proven knowledge of Product lifecycle management; - Demonstrates an in-depth understanding of key Services\' operational policies, processes, and methodologies applicable to project management and support tools; - Excellent communication skills in English - verbal and written; - Excellent knowledge of MS Office; - Able to work to deadlines and tight timescales; - Good collaborator – works well in a team environment; - Good at handling complexity – able to manage multiple tasks concurrently. Information about the companySoitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in the UK, Turkey, Romania, Czech Republic, Bulgaria, and Poland. The company provides services in the area of IT system integration, IT networking & infrastructure, and IT outsourcing. On a global scale, Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC, etc.