Service Segment Manager
Currently, we are looking for a professional who would join us and become part of the EMEA Customer Success Management Team in the position of Service Segment Manager.Job offer informationResponsibilities: - Leads activities within a specific area of portfolio and/or geographic responsibility to achieve results across organizations. - Leads and develops product support or solution(s) planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, and sales readiness and associated processes. - Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., product warranty support and cost analysis, and service product marketing content/collateral. - Performs business analysis, identifies root cause, and develops recommendations or solutions to drive business improvements. - Collaborates with regions worldwide regarding service and support planning, implementation, and performance. - Utilizes understanding of customer business requirements to develop a business case, validate the solution, and demonstrate services added value. - Leads key business initiatives in support of operational or financial improvement. - Leads teams to achieve results. Other informationRequirements: - Bachelor’s/Master’s degree in Economics, Business or related studies - 5 + years of experience in directly related business. - Moderate knowledge of IT and services industry knowledge of company organization, policies, services offerings, end to end processes, tools, and routes to market - General technical understanding of products - Problem detection and analysis of root cause - Proficiency with desktop applications and familiarity with financial reporting tools -Moderate level of planning, project management, and change management skills - Previous experience in a multinational company - Excellent communication skills in English - verbal and written -Excellent knowledge of MS Office - Able to work to deadlines and tight timescales - Good collaborator – works well in a team environment - Good at handling complexity – able to manage multiple tasks concurrently - Diligent – good attention to detail - Ability to influence others to achieve results that are in the best interest of the organization Information about the companySoitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in the UK, Turkey, Romania, Czech Republic, Bulgaria, and Poland. The company provides services in the area of IT system integration, IT networking & infrastructure, and IT outsourcing. On a global scale, Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC, etc.