SK-Operational Acct Mgmt Advisor I
Soitron is currently looking for Operational Accountt Management Advisor. This person will act as communication point between sales and operation team who place purchase orders.
This position is set in hybrid working enviroment - 4 days of home-office and 1 day of office per week(mandatory).Job offer information- Acts as a first point of contact for regular, on-going customer accounts and some “top-tier” customers, on daily operational matters.
- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- salesprograms).
- Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HPE to improve day-to-day activities.
- Represents team as a subject matter expert on internal processes to other functions and organizations.
- Ensures interface between support sales, support business, delivery, processing team, process development and the customer. Makes sure that questions are answered.
- Ensures check and balance function, business controls and audit compliance in order to secure HPE’ s financials.
- Ensures the administrative responsibility for the individual contracts. Ensures that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
- Sometimes needs to take over lead functions for customer projects from an admin point of view.
- Ensures that processes are optimized, and that knowledge is transferred to all involved parties as an interface to other functions.
- Ensures correct handling of support contracts within the HPE systems.
- Acts as an entry point for C&C, Delivery, Finance, CRS team.
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
- Initiate and attend interdisciplinary meetings.
- Ensures compliance with the HPE standards of business conduct.
- Knows and uses the HPE internal network.
- Analyzes processes and business cases in order to provide solutions for improvement.
- Deliver Training/Guidelines to customer online (eg. S360/S360Pro tool).
- Monitoring of the E2E processes between AOL& Processing Team.
- Ensures that all documents are imaged in a timely manner.Personality assumptions and skills
-work for stable and established Slovak company
-career development
-financial support in life situations
-recreation voucheres
-multisport card
-fully paid anonymous therapy sessions
-opportunity to volunteer in organisation of your choosing
-supplementary pension savings
-healthcare benefit package and more..Information about the companySoitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.
This position is set in hybrid working enviroment - 4 days of home-office and 1 day of office per week(mandatory).Job offer information- Acts as a first point of contact for regular, on-going customer accounts and some “top-tier” customers, on daily operational matters.
- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- salesprograms).
- Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HPE to improve day-to-day activities.
- Represents team as a subject matter expert on internal processes to other functions and organizations.
- Ensures interface between support sales, support business, delivery, processing team, process development and the customer. Makes sure that questions are answered.
- Ensures check and balance function, business controls and audit compliance in order to secure HPE’ s financials.
- Ensures the administrative responsibility for the individual contracts. Ensures that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
- Sometimes needs to take over lead functions for customer projects from an admin point of view.
- Ensures that processes are optimized, and that knowledge is transferred to all involved parties as an interface to other functions.
- Ensures correct handling of support contracts within the HPE systems.
- Acts as an entry point for C&C, Delivery, Finance, CRS team.
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
- Initiate and attend interdisciplinary meetings.
- Ensures compliance with the HPE standards of business conduct.
- Knows and uses the HPE internal network.
- Analyzes processes and business cases in order to provide solutions for improvement.
- Deliver Training/Guidelines to customer online (eg. S360/S360Pro tool).
- Monitoring of the E2E processes between AOL& Processing Team.
- Ensures that all documents are imaged in a timely manner.Personality assumptions and skills
- Detail oriented
- Good communicator
- Team player
- English - Advanced
- Excel - Basic, basics functions, filters, formulas
-work for stable and established Slovak company
-career development
-financial support in life situations
-recreation voucheres
-multisport card
-fully paid anonymous therapy sessions
-opportunity to volunteer in organisation of your choosing
-supplementary pension savings
-healthcare benefit package and more..Information about the companySoitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.