Smart ITSM Service

Service based on more than five years experience in designing and implementing mission-critical ITSM migration projects for the world’s biggest service providers.

Is your best talent choked by processes that limit their productivity and distract them from focussing on new technologies
and systems which will move your business forward?

Has a M&A or a legacy system led to a fragmented service delivery?

If you answered yes to any of the above, you are more than likely facing a huge challenge to transform your ITSM environment into a future-proofed solution. To avoid unnecessary barriers along the way, Soitron’s project managers and advanced engineers can help find a viable and practical solution. To learn more about Soitron’s ITSM best practices, please download our SmartMigration whitepaper.

advantages and benefits

Soitron’s unique approach to system migration projects provides organisations with savings in IT operations,
a significant increase in business agility and no disruption to client services.

SECURE MIGRATION - Zero disruption to existing services – no impact on customers.

BUDGET OPTIMISATION - Reduce costs involved with migrating away from legacy infrastructures and enabling shutdown.

IMPROVED SERVICE - Talented, qualified and experienced staff, alongside the highest partner accreditations and delivery methods (ITIL, PMP, PRINCE2, and Six Sigma) deliver an enhanced service.

MEASUREMENT - Robust SLAs and KPIs keep migration projects on track and under budget.

SECURITY - Data remains secure and always available throughout the migration process.


Did you know that as many as 38 per cent of IT Service Management (ITSM) data migration projects fail?
Soitron’s Smart ITSM Service is an infrastructure transformation service designed to tackle this issue and help large organisations upgrade their legacy ITSM infrastructure without any risk of downtime or disruption to services.

What is Soitron’s Smart ITSM Service?


We have the ability to transition an IT infrastructure to a Soitron Managed Service with zero impact on the business.

Companies benefit from robust SLAs, a broad set of tools, on-line monitoring, clear

KPIs and reporting – all delivered by a first class talent pool of certified subject matter experts.


We pride ourselves on consistent delivery that will not buckle under any change or challenge.


Using our developed methods, we will assist you to arrive at your new solution based on ITIL or IT4IT process. Our team is located within the EU, and is a blend of West and East European resources.


We monitor the performance using our customised toolset. This allows us to swiftly act on any problem arising after the go-live date, with 24/7 support. ess.

Industry estimates are that 40% of all ITSM system migration projects end badly. The safest way of not ending up as a migration statistic is to choose a reliable partner.


Soitron partners with the industry’s leading technology companies to provide the most advanced,
robust and high-quality service available. These include:

HP Service Manager

want to know more?

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