Case study category: ITSM

Rapid and high-quality ITSM implementation

Rapid and high-quality ITSM implementation

ServiceNow platform was used for the project and it was successfully integrated with the customer’s tools and solutions – monitoring solution Nagios, threat detection platform RSA NetWitness, MS Active Directory and MS SCCM. Creating all ITSM processes, based on the customer’s operational specics and leveraging the platform strengths.
Case study was published 30.11.2021

REQUIREMENTS

  • Implement an ITSM service center solution that supplies IT services
  • Help the agents and end users of the company to conduct their day to day activities with less interruptions
  • Make access to services easier within the same tool/environment

SOLUTION

  • A fast and quality implementation of an ITSM service center using the ServiceNow platform
  • Conguring the platform to their needs, integrating it with all required services and tools, conguring and creating all of the needed

RESULTS & BENEFITS

The strong professional integrity, good communication and team full of experts, all working together to achieve the objectives within the set timeframe, led to a smooth and pleasant work environment

Single easy to use tool for all of their ITSM activities

Functionality for easy reporting and containing all of needed information in one place

READ MORE

Rapid response to help HPEmigrate key clients to a new service portal

Rapid response to help HPE migrate key clients to a new service portal

Soitron approached the project with such confidence and the team was motivated to do a good job. We started withan environment that had
not been maintained properly for some time, with much of the data being outdated. We took that environment and cleaned it up and brought the information up to date. We also created excellen project documentation
which can be used for future migration activities and ensure smooth
ongoing operations. We are very proud of what was achieved by this team.”
Case study was published 16.05.2018

REQUIREMENTS

  • Consolidate legacy tooling within six months
  • Migrate EMEA businesses off the old legacy tools and onto the new go forward tool, the ‘End User Access’
  • Introduce a more effective and efficient operations model that would ultimately simplify the customer on-boarding process

SOLUTION

  • Tailored presentation packs to enable the account and client teams to clearly understand the scope of the project
  • Pre-migration surveys to collect key functional requirements at the very beginning of the project to prepare an agile approach for every migration
  • Trainings and user guides tailored to meet every account and client specific case to secure smooth post migration operations and painless transition

RESULTS & BENEFITS

160 accounts streamlined to 49 active accounts

Made it easier for HPE to provide a top quality service in order to cater for clients’ bespoke needs

Highly improved customer service and overall client experience

Unique personal relationships were formed and the solid engagement resulted in much needed trust

READ MORE

An ITSM migration with a difference

AN ITSM MIGRATION WITH A DIFFERENCE

ITSM migrations are a vital part of the services we offer. With vast experience working on pan-European and now North and Latin American projects, this project is a tribute to our methodology, innovation and people responsible for delivering it as mapped out by HPE.
Case study was published 16.05.2018

REQUIREMENTS

  • Manage a complex and important transformation project covering the North and
    Latin America region
  • Create a solution, which could facilitate the migration within 13 months
  • Upgrade and consolidate a large number of its major clients onto a new digital
    workflow platform before the imminent decommissioning of the legacy platform

SOLUTION

  • Migration to both ITSM Toolsets and SOM (Storage Operations Manager) Archive
  • New ITSM component was for the first time developed by a supplier, not internally
  • Completion of data analysis and evaluation to address specific requirements
    including limitations
  • Development of a blueprint for mainframe migrations to future model ITSM
  • Creation of a first ever model in HPE of a shared LPAR migration

RESULTS & BENEFITS

Migration of ITSM workflow components to HPE’s future model ITSM

Soitron provided HPE with an end-to-end solution to facilitate an urgent legacy migration project involving 37 of HPE’s largest customers in North and Latin America

READ MORE

An ITSM transformation programme like no other

Transformation programme like no other

This project was unique because of its extreme complexity and size. From Soitron’s perspective, it was an interesting challenge, and delivering these results successfully has made us very proud. We utilised resources in four countries, where everyone worked continuously to achieve a very clear goal. I believe this is a great showcase of Soitron’s capabilities for ITSM transformations.
Case study was published 28.07.2016

REQUIREMENTS

  • Get the entire Royal Dutch Shell business migrated to the new, future-proof HPE
    platform
  • Find the right ITSM tools to migrate to the new HPSM platform as soon as possible
  • Achieve the migration without any negative impact to Shell’s Businesses

SOLUTION

  • Migration to both ITSM Toolsets and SOM (Storage Operations Manager) Archive
  • Lead the Shell transformation from start to finish in a limited time
  • Handle a massive data set, numerous interfaces to external systems, a vast range of internal and external stakeholders and through all this change and transition, maintain a seamless service

RESULTS & BENEFITS

More than 20 non-financial benefits were realised across the Shell and HPE businesses

Monthly operational cost reduction, which recovered programme cost in approximately five months

Completion of this programme allowed HPE to initiate the shutdown of the old system

Final timeline and costs were significantly lower than equivalent and even smaller Programmes

READ MORE

A mission critical project to migrate 50 blue chip customers to a new HP platform

IT-SMART Migration Programme

CompanyHP Enterprise ServicesThe IT-SMART migration programme
SectorTechnology

Delivering efficiencies through smart desktop management

Project Summary

* Soitron facilitated HP’s largest European IT migration project to date, migrating 50 of its key
clients to a new workflow ticketing system within 18 months.

* Project delivered from: UK, Czech Republic, Slovakia, Germany and Bulgaria.

* Countries implemented: EMEA-wide.

* Length of relationship: 18 months.

Results

* Project completed on time with an underspend of $3 million.

* Estimated saving to the client: $18.3 million.

“ I managed this programme from all perspectives, and the results were outstanding, especially considering both the complexity of the work and the incredibly tight deadlines. We’re proud to say that this programme – which spanned every EMEA country – not only demonstrated Soitron’s reach and capabilities, but also our ability to come in under budget. A rarity in the outsourcing market. “

Daniel Olsson
COO of Soitron UK

Download full case study (PDF)