- Licensed HP SIM monitoring tool
- Limited choice of hardware vendors
- Difficult customization
- A local IT team dedicated to ad-hoc issue-solving
- System with no ITSM processes
- Service Desk services unavailable
- A modern monitoring service flexibly adapting to ever changing IT infrastructure
- Automated tasks with no human interaction required
- Elimination of any hardware failures that could have adverse effects on the production
- Improved IT infrastructure stability
- Automatic incident assignment to appropriate teams dedicated to handling and resolving the issue
Standardized solutions tailored to customer’s needs.
Predefined parameters in SLA.
Powers and responsibilities transferred to the service provider.
Use of certified personnel of service provider.