Managed Business Process Outsourcing (BPO)

We take care of asset management, procurement and logistics related to your PCs, servers and routers and switches. Our unique ‘Pay per action’ delivery model optimises your operational costs, keeping you in control.


We bring over a decade of IT Operations Management and Infrastructure Outsourcing, delivering a comprehensive solution that combines your procurement, deployment and logistics requirements tailored to your business needs.

IT departments are under more pressure than ever to improve services, increase productivity and reduce costs. Soitron, as one of the best business process outsourcing companies in the region, can help you optimise your processes through our bestshore cost saving delivery locations with options of staff augmentation or managed services – based on a pay-per-action service catalogue.

how we deliver

Remote monitoring with Soitron Support Central (SC) - an ITIL based tool that covers ticket management and CMDB. This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform.

Our dedicated team is fully skilled with the technology platforms to deliver.

Service Delivery is managed and based on industry best practices and in the ITIL methodology environment (ITIL, ITSM and Six Sigma certified specialist). Projects are delivered based on PMI methodology (PMP, Prince or IPMA certified specialist).

our delivery models

Dedicated Delivery Model/Shared Services

  • Shared service delivery team
  • Stringent SLAs and KPIs
  • Productivity tools – ticketing, service desk, remote management , monitoring, reporting
  • Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations


Staff augmentation

  • Highly skilled and talented resource pool
  • Multilingual resource
  • Flexibility to ramp-up or ramp-down
  • Covering all time zones 24×7, depending on needs
  • Dedicated HR business partner


our partnerships

Our partnerships cover the complete lifecycle of your datacentre computing. We have not only teamed up with leading industry technology companies such as HP, IBM, Cisco, Microsoft, Citrix, Oracle and Vmware but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed datacentre computing services.

Selected certifications


Quality Management System

Information Security Management

IT Service Management








Cisco Gold Certified Partner
Cisco Advanced Borderless Network Architecture Specialization
Cisco Advanced Collaboration Architecture Specialization
Cisco Advanced Content Security Specialization
Cisco Advanced Data Center Architecture Specialization
Cisco Advanced Routing & Switching
Cisco Advanced Security
Cisco Advanced Unified Communications
Cisco Advanced Wireless LAN
Cisco IP Next Generation Networks Architecture Specialization
Cisco Master UC Specialization
Cisco Cloud Infrastructure Partner
Cisco Registered Partner Cisco Learning Partner - Associate
Cisco Customer Satisfaction Excellence
Cisco PSPP Cisco Central Government
Cisco PSPP Education Cisco PSPP Healthcare
Cisco ATP - Cisco TelePresence Video Master
Cisco ATP - Identity Services Engine
Cisco ATP - Unified Contact Center Enterprise
Cisco ATP – Customer Voice Portal
Cisco ATP – Data Center Unified Computing
Cisco Cloud and Managed Services Partner Advanced
Cisco Ironport Gold Certified
Cisco Advanced Data Center Networking Infrastructure
Cisco Advanced Data Center Storage Networking


HP Gold Specialist
HP Advanced Storage Specialist
HP Professional Computing Specialist
HP Professional Storage Specialist
HP Professional Networking Specialist
HP Personal Computing Specialist
HP Workstations Specialist
HP ServiceONE Specialist


Microsoft Gold Data Center Competency Partner
Microsoft Gold Messaging Partner
Microsoft Authorized Education Reseller


Oracle Solaris Specialization


VMware Solution Provider – Enterprise
VMware Enterprise Partner
VMware Infrastructure Virtualization
VMware Desktop Virtualization
VMware Business Continuity


R&M Freenet Certified Copper Installer
R&M Freenet Certified Designer
R&M Freenet Certified Installation Manager



HP’s Deployment Operations Center (DOC) is responsible for providing its global customers with support covering the full life cycle of a product: support planning processes, tenders, orders management, invoicing, dispatch, asset management and disposal. As a critical support, HP needs to run the DOC with both precision and at industry-leading standards.


As a world-class provider of hardware, software and services, HP’s clients demand a world-class after sales service. The business expectations are to deliver the very best of service to its customers, and at the same time remain mindful of costs, value for money and return on investment.


Soitron helped HP to manage, streamline and advance its EMEA Deployment Operations Centre through innovation, performance management and a smart approach to outsourcing. Throughout this 10 years relationship, Soitron has leveraged their experience to introduce significant cost reduction measures.


More managed outsourcing services

Managed desktop services

It is our day-to day responsibility to manage the operation of your users platforms. We manage your desktop environment, assuring its functionality. We optimise your computing power, and ensure the most up-to-date software features are employed.

Read more

Managed service desk

IT service desk solution is for both small-medium business and enterprise environments. For more than 10 years, we have been combining a multilingual, well-trained helpdesk and renowned monitoring solutions, integrated with Soitron Support Central System (SC).

Read more

Managed networking services

We know how to design, migrate and operate your network infrastructure. We manage your network, providing you with secure and optimised data flow.

Read more

Project management services

We cover infrastructure or data migration projects providing end-to-end services in terms of program management, project management and project management office. You can rely on our expertise in PMI, IPMA and Prince2 methodology. .

Read more

Managed BPO

As an addition to our comprehensive ITO services, we help our customers to control costs related to peripheral business processes. Let us take care of your asset management, procurement, and logistics.

Read more