We bring over a decade of IT Operations Management and Infrastructure Outsourcing, delivering a comprehensive solution that combines your procurement, deployment and logistics requirements tailored to your business needs.
IT departments are under more pressure than ever to improve services, increase productivity and reduce costs. Soitron, as one of the best business process outsourcing companies in the region, can help you optimise your processes through our bestshore cost saving delivery locations with options of staff augmentation or managed services – based on a pay-per-action service catalogue.
how we deliver
Remote monitoring with Soitron Support Central (SC) - an ITIL based tool that covers ticket management and CMDB. This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform.
Our dedicated team is fully skilled with the technology platforms to deliver.
Service Delivery is managed and based on industry best practices and in the ITIL methodology environment (ITIL, ITSM and Six Sigma certified specialist). Projects are delivered based on PMI methodology (PMP, Prince or IPMA certified specialist).
our delivery models
Dedicated Delivery Model/Shared Services
- Shared service delivery team
- Stringent SLAs and KPIs
- Productivity tools – ticketing, service desk, remote management , monitoring, reporting
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations
- Highly skilled and talented resource pool
- Multilingual resource
- Flexibility to ramp-up or ramp-down
- Covering all time zones 24×7, depending on needs
- Dedicated HR business partner
Our partnerships cover the complete lifecycle of your datacentre computing. We have not only teamed up with leading industry technology companies such as HP, IBM, Cisco, Microsoft, Citrix, Oracle and Vmware but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed datacentre computing services.
Quality Management System
Information Security Management
IT Service Management
Cisco Gold Certified Partner
Cisco Advanced Borderless Network Architecture Specialization
Cisco Advanced Collaboration Architecture Specialization
Cisco Advanced Content Security Specialization
Cisco Advanced Data Center Architecture Specialization
Cisco Advanced Routing & Switching
Cisco Advanced Security
Cisco Advanced Unified Communications
Cisco Advanced Wireless LAN
Cisco IP Next Generation Networks Architecture Specialization
Cisco Master UC Specialization
Cisco Cloud Infrastructure Partner
Cisco Registered Partner Cisco Learning Partner - Associate
Cisco Customer Satisfaction Excellence
Cisco PSPP Cisco Central Government
Cisco PSPP Education Cisco PSPP Healthcare
Cisco ATP - Cisco TelePresence Video Master
Cisco ATP - Identity Services Engine
Cisco ATP - Unified Contact Center Enterprise
Cisco ATP – Customer Voice Portal
Cisco ATP – Data Center Unified Computing
Cisco Cloud and Managed Services Partner Advanced
Cisco Ironport Gold Certified
Cisco Advanced Data Center Networking Infrastructure
Cisco Advanced Data Center Storage Networking
HP Gold Specialist
HP Advanced Storage Specialist
HP Professional Computing Specialist
HP Professional Storage Specialist
HP Professional Networking Specialist
HP Personal Computing Specialist
HP Workstations Specialist
HP ServiceONE Specialist
Microsoft Gold Data Center Competency Partner
Microsoft Gold Messaging Partner
Microsoft Authorized Education Reseller
Oracle Solaris Specialization
VMware Solution Provider – Enterprise
VMware Enterprise Partner
VMware Infrastructure Virtualization
VMware Desktop Virtualization
VMware Business Continuity
R&M Freenet Certified Copper Installer
R&M Freenet Certified Designer
R&M Freenet Certified Installation Manager
PROJECT FOR HP – DEPLOYMENT OPERATIONS CENTRE
HP’s Deployment Operations Center (DOC) is responsible for providing its global customers with support covering the full life cycle of a product: support planning processes, tenders, orders management, invoicing, dispatch, asset management and disposal. As a critical support, HP needs to run the DOC with both precision and at industry-leading standards.
As a world-class provider of hardware, software and services, HP’s clients demand a world-class after sales service. The business expectations are to deliver the very best of service to its customers, and at the same time remain mindful of costs, value for money and return on investment.
Soitron helped HP to manage, streamline and advance its EMEA Deployment Operations Centre through innovation, performance management and a smart approach to outsourcing. Throughout this 10 years relationship, Soitron has leveraged their experience to introduce significant cost reduction measures.