Case study category: Outsourcing

SOITRON PROVES TO BE CRUCIAL PARTNER FOR SETTING THE RIGHT COURSE FOR NEARSHORING

Soitron proves to be crucial partner for setting the right course for nearshoring

Since improving efficiency is a neverending process, Soitron’s collaboration with HPE transformed overtime to managed service with clearly defined measurable parameters.
Case study was published 15.06.2020

Requirements

  • Create location strategy, and set the right operating model
  • Create a near-shore competence centre with aim to pursuit sales opportunities
  • Address fast ramp-up requirements for the Centre of Excellence
  • Transfer knowledge from on-shore locations to nearshore competence centre
  • Introduce synergies by collocating business functions that were initially geographically fragmented
  • Save costs and increase team efficiency

Solution

  • Offering complex T&T (Transform and Transition) partnership model
  • Providing advisory services for setting-up ultimate location strategy
  • Agile approach to operations ramp-up
  • Relocating and consolidating processes from on-shore locations to the single
    competence centre
  • Assistance with shaping the service delivery to enable performance driven (KPI) as opposed to Time & Material driven solution

Outcomes

Fast transfer and launching of processes in the new location

Enabling better collaboration by collocating several functions into single Centre location

At least 30% staffing cost savings compared to the previous solution

Subsequent transition to managed service model with set Key Performance Indicators driving further service excellence for the centre.

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Transition from staff augmentation to a service based model

Transition from staff augmentation to a service based model

CompanyHewlett-Packard Slovakia, s.r.o.
SectorIT

Delivering efficiencies through smart desktop management

Requirements

* A stable local partner who will participate in the start-up of a global IT centre and ensure recruitment as well as the overall flow of human resources;

* Continuous cost reduction and streamlining of services after the start of cooperation.

Solutions

* Change of contract from personnel leasing to a service model (the customer does not pay according to the number of employees of the centre but according to the amount of services used);

* Reduction of unit price of the provided services and quality improvement by increasing productivity, motivation, and commitment of external staff.

” While existing model was suitable for the early stage of the relationship it shortly
showed to be suboptimal to meet HP needs, as it did not stimulate the
environment of continuous productivity and quality improvements, neither it provided scalability and all that was critical for the overall success. As Soitron gained the deeper
knowledge of the HP environment, tools and processes, and become knowledgeable
of true HP needs we have decided to move out of the staff augmentation model towards service based delivery. “

Miloš Horvát
Enterprise Services Manager at HP

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