Case study category: Automation

Kofola ”hired” a cloud robot to do a robotic job

Kofola hired a cloud robot to do a robotic job

Kofola has had previous experience with robotic workers. They had been used, for example, by their Finance Department. However, that implementation was accompanied by various problems. That’s why the IT specialists took special care in specifying what they expected from the robot. Every Kofola employee uses dozens of systems. For Kofola IT specialists, these were routine tasks which further increased the likelihood of making errors. A reverse analysis revealed that cumulatively these activities “cost” the IT department one month of work a year. This was enough to consider investing in their automation.
Case study was published 22.04.2020

Requirements

  • Increase the capacity of IT Department staff and be able to handle all requests without the need to enlarge the team by hiring additional staff.
  • Identify and unburden people from having to perform repetitive tasks that do not require any special skills.
  • Create more space and time for the IT team to perform creative work that develops the people and the company.
  • Optimize the functioning of the IT Department.

Solution

  • Identify processes suitable for automation.
  • Audit the information systems involved in the employee termination process.
  • Analyse employee termination processes: the description and ordering of steps and the creation of standardized models.
  • Design a robotic process automation (RPA) solution in the cloud system.
  • Test in a simulated environment and the deployment and optimization of the solution.
  • Detailed monitoring and reporting, providing the client with a 24/7 overview of how the robot works in qualitative and quantitative terms.

Outcomes

The software robot saves the Kofola’s IT Department one month of routine work per year.

Minimal error rate of employee termination-related operations.

Higher IT staff satisfaction due to the robot helping them with routine work they no longer have to do themselves.

Costs reduction.

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MOTOR-CAR’S IOT INVESTMENT WILL PAY BACK IN 20 MONTHS

MOTOR-CAR’S IoT INVESTMENT WILL PAY BACK IN 20 MONTHS

This IoT project is a perfect example of a relationship where both the customer and the contractor are courageous, not afraid of new solutions and trusting each other.
Case study was published 06.12.2019

This project was awarded  Microsoft Awards 2018 (SK).

Requirements

  • Get a real-time overview of electricity consumption
  • Avoid penalisation by the electric power distributor for exceeding the reserved
    capacity
  • Reduce overall electricity consumption by identifying points of inefficiency

Solution

  • Designing an IoT-based technical solution
  • Installation of sensors collecting real-time power consumption data from individual switch cabinets
  • Deployment of a database and an analytical and reporting software
  • Building of complete hardware infrastructure (servers, cabling, communication devices)

Results

Ability to actively manage the total electricity consumption and avoid exceeding the reserved capacity and penalties

Creating conditions for saving on fixed costs by reducing the maximum reserved capacity from an electric power distributor

Saving on variable monthly costs

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SAZKABOT FROM SOITRON HANDLES ALMOST ONE FIFTH OF SAZKA’S ALL INCOMING CHATS

SAZKABOT FROM SOITRON HANDLES ALMOST ONE FIFTH OF SAZKA’S ALL INCOMING CHATS

The contact centre of the Czech lottery company Sazka is contacted by about 700 existing and prospective customers a day. A great many of them ask relatively simple questions. For example, they ask about registration or inquire about ongoing promotions, products and services. So, when Soitron was building a new contact centre for Sazka, logically it proposed to implement a chatbot that could automatically and autonomously handle requests of at least part of the website visitors.
Case study was published 31.07.2019

Assignment

  • Unburden contact centre agents from handling simple and frequently recurring questions.
  • Streamline contact centre activities and free up capacity to handle more complex customer issues.
  • Strengthen the proactive communication of the lottery company.

Solution

  • Analyse Sazka’s historical communication and extraction of key topics.
  • Design chatbot response and communication logic.
  • Implement SOITRON*bot to automate the communication.
  • Integrate it with Avaya Contact Center and PoolParty semantic software.
  • Technical support, consultations and training to help Sazka create their own new conversation scenarios and expand chatbot’s abilities.

Results

Automated handling of simple and often recurring questions at the key and ever-growing communication channel – chat on Sazka’s website.

Option to extend the SOITRON*bot solution to email communication, web forms, online environments and social networks.

More effective use of human resources, including the development of online business activities, in which Sazka’s bot can play an important role.

Return on investment within one year.

DAVID FOGLSZINGER

Product manager, Business Unit Cloud & Applications, SOITRON, s.r.o.

Soitron’s core philosophy is to work together with the customer. Regardless of whether the customer prefers the entire development to be done by Soitron, or wishes to actively participate in the work, we focus on their maximum satisfaction. From the very beginning, Sazka has been actively involved in the Chatbot product development. The cooperation of Czech and Slovak teams was amazing, and it taught us a lot. And most importantly, it led to the creation of a lasting relationship with the customer, in which the Chatbot solution was only the beginning of our shared journey of innovation.

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IN SOITRON, WE “EMPLOYED” A ROBOT THAT CAN HANDLE A HALF-HOUR PROCESS IN 30 SECONDS, ON ITS OWN

IN SOITRON, WE “EMPLOYED” A ROBOT THAT CAN HANDLE A HALF-HOUR PROCESS IN 30 SECONDS, ON ITS OWN

To do their job, new employees needed various access rights, which often was not prepared for them on their first day at work. They dealt with it on ad-hoc bases across multiple departments, which was often time consuming for them, but also for other colleagues. That is why we decided to have a closer look on the onboarding process.
Case study was published 31.07.2019

Requirements

  • Speed up, facilitate and refine the onboarding process (new employee integration) associated with lots of administrative work.
  • Relieve this administrative burden from as many people as possible.
  • Minimize process error rate (incorrectly entered data, etc.).

Solution

  • Automate the onboarding process through RPA (Robotic Process Automation).
  • Map all actions that people have to do as part of onboarding a newly hired employee.
  • Optimize weaknesses in internal processes.
  • Define automation rules, program the software, test and deploy it to productive operation.

Outcome

The onboarding process was shortened from half an hour to 23 seconds.

Routine agenda formerly done by 5 people can now be handled by a single robot. Those people have now time for more important tasks.

We have streamlined our internal processes, cleaned databases and eliminated errors.

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