IN SOITRON, WE “EMPLOYED” A ROBOT THAT CAN HANDLE A HALF-HOUR PROCESS IN 30 SECONDS, ON ITS OWN
To do their job, new employees needed various access rights, which often was not prepared for them on their first day at work. They dealt with it on ad-hoc bases across multiple departments, which was often time consuming for them, but also for other colleagues. That is why we decided to have a closer look on the onboarding process.
Case study was published 31.07.2019
Requirements
- Speed up, facilitate and refine the onboarding process (new employee integration) associated with lots of administrative work.
- Relieve this administrative burden from as many people as possible.
- Minimize process error rate (incorrectly entered data, etc.).
Solution
- Automate the onboarding process through RPA (Robotic Process Automation).
- Map all actions that people have to do as part of onboarding a newly hired employee.
- Optimize weaknesses in internal processes.
- Define automation rules, program the software, test and deploy it to productive operation.
Outcome
The onboarding process was shortened from half an hour to 23 seconds.
Routine agenda formerly done by 5 people can now be handled by a single robot. Those people have now time for more important tasks.
We have streamlined our internal processes, cleaned databases and eliminated errors.