Managed Business Process Outsourcing (BPO)
We take care of asset management, procurement and logistics related to your PCs, servers and routers and switches. Our unique ‘Pay per action’ delivery model optimises your operational costs, keeping you in control.
We bring over a decade of IT Operations Management and Infrastructure Outsourcing, delivering a comprehensive solution that combines your procurement, deployment and logistics requirements tailored to your business needs.
IT departments are under more pressure than ever to improve services, increase productivity and reduce costs. Soitron, as one of the best business process outsourcing companies in the region, can help you optimise your processes through our bestshore cost saving delivery locations with options of staff augmentation or managed services – based on a pay-per-action service catalogue.
how we deliver
Remote monitoring with Soitron Support Central (SC) - an ITIL based tool that covers ticket management and CMDB. This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform.
Our dedicated team is fully skilled with the technology platforms to deliver.
Service Delivery is managed and based on industry best practices and in the ITIL methodology environment (ITIL, ITSM and Six Sigma certified specialist). Projects are delivered based on PMI methodology (PMP, Prince or IPMA certified specialist).
our delivery models
Dedicated Delivery Model/Shared Services
- Shared service delivery team
- Stringent SLAs and KPIs
- Productivity tools – ticketing, service desk, remote management , monitoring, reporting
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations
Staff augmentation
- Highly skilled and talented resource pool
- Multilingual resource
- Flexibility to ramp-up or ramp-down
- Covering all time zones 24×7, depending on needs
- Dedicated HR business partner
our partnerships
Our partnerships cover the complete lifecycle of your datacentre computing. We have not only teamed up with leading industry technology companies such as HP, IBM, Cisco, Microsoft, Citrix, Oracle and Vmware but have attained the top level of accreditation and invested in a number of specialisations enabling us to offer our clients a guarantee of the most professionally managed datacentre computing services.
Selected certifications
PROJECT FOR HP – DEPLOYMENT OPERATIONS CENTRE
THE CLIENT
HP’s Deployment Operations Center (DOC) is responsible for providing its global customers with support covering the full life cycle of a product: support planning processes, tenders, orders management, invoicing, dispatch, asset management and disposal. As a critical support, HP needs to run the DOC with both precision and at industry-leading standards.
THE BRIEF
As a world-class provider of hardware, software and services, HP’s clients demand a world-class after sales service. The business expectations are to deliver the very best of service to its customers, and at the same time remain mindful of costs, value for money and return on investment.
THE RESULT
Soitron helped HP to manage, streamline and advance its EMEA Deployment Operations Centre through innovation, performance management and a smart approach to outsourcing. Throughout this 10 years relationship, Soitron has leveraged their experience to introduce significant cost reduction measures.
